Insights

Performance Analytics Dashboard Valuelink  

The system has a section called Insights which helps the users maintain insights regarding the orders and the ability to manage and view system-generated reports scorecards and customizable reports through the report builder. It's accessible from the top Navigation bar as shown below: 

Performance Analytics: 
The Performance Analytics dashboard in Value Link Direct provides a comprehensive view of appraisal management metrics, allowing lenders to gain insights into various aspects of the appraisal process. The tabs above will sort the stats based on overall aspects, assignment aspects, revision aspects, and orders done by geography. Here’s a detailed breakdown of its features, from filters to metrics, and how each component helps lenders make informed decisions

Filters Panel 

The Filters panel on the right side of the dashboard allows users to tailor the displayed data to meet specific analysis needs. Filters include: 

• Time Interval: Users can select data ranges on a weekly, monthly, quarterly, or yearly basis. This flexibility allows lenders to focus on recent performance or analyze trends over an extended period. 

• Geography: Enables filtering by State, County Classification, and County. This is useful for lenders who operate in multiple locations, as it helps them monitor performance and trends on a geographic basis. 

• Other Filters: 

• Client: Allows filtering by specific clients, helping lenders focus on the performance related to a particular client’s orders.

• Branch: Filters data by branch, useful for lenders with multiple locations to monitor performance and operational efficiency at a branch level.

• Order Type Group and Order Type: These filters allow lenders to narrow down results by specific order types, such as residential appraisals or commercial appraisals, enabling focused analysis.

• Product: Filters data by product type, helpful for distinguishing performance based on different appraisal products offered.

• Transaction Type: Provides insights based on transaction categories, like purchase or refinance, allowing lenders to evaluate performance across transaction types.

• Loan Type: Filters by loan type, such as FHA or conventional loans, allowing lenders to review specific requirements and performance metrics associated with each loan type.

• Vendor Type: Narrows down data by vendor type, helping lenders understand performance based on vendor characteristics, such as appraisal management companies (AMCs) vs. individual appraisers. 

• By applying these filters, users can focus the dashboard on specific subsets of data, ensuring that the insights gained are relevant to their analysis needs. 

Overall: Order & Turn Time Trend (Graphs) 

At the top of the dashboard, two graphs provide visual insights into order volumes and turn times: 

• Order Trend: This bar graph displays the number of orders created, completed, and canceled over the selected time period. Orders are categorized by status, with each status represented by a different color (e.g., blue for Created, green for Completed, and red for Canceled). This enables quick identification of trends, such as spikes in order volume or changes in completion rates. 

• Turn Time Trend: This graph visualizes the average time taken for orders to progress through various stages, including: 

• Overall Turn Time: Average time from order creation to completion. 

• Assigned to Vendor Submission: Time taken from assignment to the vendor’s submission. 

• Ordered to Inspection Scheduled: Duration from order placement to inspection scheduling. 

These visualizations allow users to identify any patterns or anomalies in order volumes and processing times over time, which can help lenders pinpoint periods with operational delays or efficiency gains. 

Users can also download these graphs or view them in full screen by clicking on the option button on the top right of the graph.

3. Order & Turn Time Statistics (Table) 

The detailed metrics table under the graphs provides in-depth insights across multiple dimensions, with each row capturing key performance metrics. This table is broken down into columns representing months, allowing users to analyze trends and compare month-over-month data. Key metrics include: 

• Created: Number of appraisal orders created each month, helping lenders track order inflow. 

• Completed: Number of orders that have been completed, offering a measure of monthly throughput. 

• Assigned to First File Submission: Measures the time (in days) from assignment to the initial file submission by the appraiser. This metric is crucial for understanding how quickly vendors respond to assignments. 

• Ordered to Inspection Scheduled: Captures the average time from order placement to when an inspection is scheduled, providing insights into how efficiently inspections are being organized. 

• Overall Turn Time: Average end-to-end time (in days) for order completion, from order placement to final submission. This is a key metric for lenders, as it directly affects the timeline for loan processing and customer satisfaction. 

• Cancelled: Number of orders canceled, which can indicate issues such as borrower withdrawals or vendor capacity constraints. 

• Cancelled Percentage: The percentage of canceled orders relative to created orders, allowing lenders to assess the impact of cancellations on overall workflow. 

• Average Client Revision Turn Time: The average time (in days) taken to address revisions requested by the client, giving insight into revision management efficiency. 

• Average Client Revisions Per Order: Shows the average number of revisions requested by clients per order, helping to identify if certain processes may need improvement to reduce revision frequency. 

• Total Orders with Client Revisions: Tracks the total number of orders that required client revisions, indicating client satisfaction levels with initial submissions. 

• Client Revision Percentage: The percentage of orders that included revisions, giving a quick overview of quality and alignment with client expectations. 

4. Export Options 

The dashboard also includes an option to export data as a CSV file, enabling lenders to perform further analysis or share reports with other stakeholders. This functionality supports better reporting and helps teams make data-driven decisions by integrating insights into broader reporting structures.

Assignment Tab:

• Assignment Statistics Section: 

• Lists Top 25 Counties with the lowest and highest assignment attempts per order. This data can be used to identify locations where orders are either easy or challenging to assign on the first try. 

• Declined Order Statistics Section: 

• Displays Top 25 Vendors with Lowest Decline Rate and Top 25 Vendors with Highest Decline Rate. This section identifies vendors who rarely decline assignments and those who do so frequently, useful for vendor performance analysis. 

• Expired Order Statistics Section: 

• Highlights Top 25 Vendors with Lowest Expiration Rate and Top 25 Vendors with Highest Expiration Rate. These statistics show which vendors are more reliable in completing assignments within the required time, minimizing expirations. 

• Filters: Same filter options as the "Overall" tab, allowing for customization based on timeframe, location, and other order specifications.

Revision Tab: 

• Revision Statistics & Trend: 

• This section is focused on analyzing revision trends and identifying patterns related to order revisions. 

• Top 25 Counties with Lowest and Highest Number of Revisions Per Order: Shows counties with low/high revision needs, offering insights into quality of submissions in different regions. 

• Top 25 Vendors with Lowest and Highest Revision Rates: These lists indicate vendor performance concerning revision requests, identifying reliable vendors versus those requiring frequent revisions. 

• Filters: Similar to other tabs, filters enable the adjustment of time intervals, geographic locations, and other relevant order characteristics to pinpoint specific trends. 
  
  

By Geography Tab: 

Order Volume by Geography Map: 

• A visual map of the United States displays order volume by state. Darker shading represents higher order volume, providing a quick, intuitive view of demand distribution across different regions. 

Order & Vendor Statistics by State Table: 

• Provides detailed statistics by state, including: 

• Total Orders: The count of orders originating from each state. 

• Average Order Turn Time: Average turnaround time of orders by state. 

• Appraisers Used: The number of appraisers/vendors active in each state. 

• Average Orders Per Vendor: Displays the workload distribution per vendor in each state. 

• Filters: Duration filter (e.g., start and end dates) plus the same geographic and order-specific filters as seen in previous tabs, enabling customized views of geographic performance. 

Reports and score Cards: 

In ValueLink Direct, the Reports and Scorecards section provides various categorized reports to help lenders efficiently track, manage, and analyze their operations. Each category focuses on a different aspect of the business, from orders to financials to staff performance, offering comprehensive insights and operational visibility.

1. Order Reports 

• These reports provide detailed data on all aspects of orders, such as status, timeline, fees, and client-specific information. They allow lenders to monitor orders, ensure timelines are met, and track order flow efficiently. 

2. Vendor Reports 

• Focused on vendor performance, these reports help lenders evaluate vendors on metrics such as turnaround times, quality scores, and completion rates. This category ensures that vendors meet performance standards and assists with vendor management. 

3. Scorecards 

• Scorecards compile key performance metrics, offering a snapshot of overall performance across various parameters. This includes performance comparisons and trend analyses, helping lenders assess business health and operational efficiency. 

4. AMC Reports 

• Appraisal Management Company (AMC) reports provide insights specifically for AMCs, including licensing compliance, performance metrics, and order status. These reports help AMCs and lenders ensure adherence to regulatory requirements. 

5. Client Reports 

• Client-specific reports provide data on orders, billing, and interactions associated with individual clients. They help lenders manage client accounts, track revenue from each client, and ensure client satisfaction through efficient order processing. 

6. Staff Reports 

• These reports track the activities and performance of staff members within the system, allowing managers to monitor productivity, order assignments, and overall team efficiency. 

7. Reviewer Reports 

• Reviewer reports focus on the performance of reviewers involved in the appraisal process. They help lenders assess the quality, consistency, and timeliness of reviewers, ensuring high standards for appraisal reviews. 

8. Salesperson Reports 

• These reports provide data on the performance of sales staff, tracking metrics like order volume and revenue generated by each salesperson. This helps lenders analyze the effectiveness of their sales team. 

9. Accounts Receivable 

• Accounts Receivable reports show outstanding payments from clients, helping lenders manage collections and keep track of due or overdue payments. This ensures a streamlined revenue collection process. 

10. Accounts Payable 

• Accounts Payable reports provide visibility into payments due to vendors or appraisers, helping manage expenses, track payment statuses, and maintain good relationships with service providers. 

11. Revenue Reports 

• These reports give an overview of revenue generated from various appraisal and loan activities. They help lenders analyze financial performance, identify revenue trends, and evaluate profitability over time. 

12. Profitability Reports 

• Focused on profit margins, these reports assess the profitability of operations, orders, or clients, giving insights into where the business generates the most value. This allows lenders to make informed decisions on resource allocation. 

13. QuickBooks Reports 

• These reports streamline accounting by providing financial data in a format compatible with QuickBooks ( Don’t include this  needs to  be verified) . This enables seamless financial reporting and reconciliation for accounting purposes. 

14. Additional Reports 

• This category includes any extra reports that don’t fit into the primary categories above. These may cover specialized data, custom metrics, or unique insights tailored to specific lender needs. 

Each of these categories within Reports and Scorecards provides lenders with essential data, enabling them to manage every aspect of their business, from orders to finances to team performance. This structured and categorized approach makes it easy to find relevant insights quickly, helping lenders improve decision-making and overall operational efficiency. 

Report Builder in ValueLink Direct 

The Report Builder in ValueLink Direct (VLD) is a tool that allows users to create customizable reports tailored to their specific needs (Based on the selected report source only). Instead of relying solely on pre-built reports, users can select and configure the fields they want to include, apply filters, and choose how data should be grouped or sorted. This report customization enables lenders to focus on the data that matters most to them, ensuring that they receive insights that are directly relevant to their business requirements. The Report Builder provides a step-by-step interface, guiding users through the report creation process, from selecting the report source to saving the final report. This flexibility allows lenders to generate unique insights that fit their operational needs, providing more control over the information they analyze and report on.

Building a Report in ValueLink Direct

Follow the steps below to create a customized report:

Step 1 of 10: Choose Report Source

1. Navigate to the Report Builder.

2. Select a report source from the available list (e.g., Appraisal Orders, Accounts Receivable, etc.).

3. Click Continue to proceed.

Step 2 of 10: Choose Data Fields

1. Select the data fields required for the report from the left-hand list.

   • Use the Add, Remove, or Add All buttons to include fields in your report.

2. Rearrange the selected fields using the Up or Down buttons to set their order.

3. Click Next when satisfied with your selections.

Step 3 of 10: Change Names

1. Optionally, provide user-friendly names for the selected data fields to make them easier to understand.

2. Edit the User-Friendly Name column as needed.

3. Click Next to proceed.

• Note: This step is optional.

Step 4 of 10: Select Sort Criteria

1. Choose the field(s) you wish to use to sort the data in the report.

2. Specify the sort order for each field (Ascending or Descending).

3. Click Next to continue.

   • Note: This step is optional.

Step 5 of 10: Select Grouping Criteria

1. If required, select the field(s) for grouping data in the report.

   • Grouping multiple fields may result in less useful data.

2. Click Next to proceed.

   • Note: This step is optional.

Step 6 of 10: Select Columns for Totals

1. Choose numeric fields (e.g., Order Count, Sales, etc.) to include totals in the report.

2. Add the selected fields to the list for totals calculation.

3. Click Next to continue.

   • Note: This step applies only to numeric or decimal values.

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Step 7 of 10: Select Columns for Averaging

1. Select numeric fields (e.g., Order Count, Sales, etc.) to include averages in the report.

2. Add the fields to the averaging list.

3. Click Next to proceed.

   • Note: This step applies only to numeric or decimal values and is optional.

Step 8 of 10: Define Filter Criteria

1. Specify the filter criteria to narrow down the data in the report.

2. Define Run-Time Filters if you need flexibility to apply additional filters when running the report.

3. Click Next to continue.

   • Note: This step is optional.

Step 9 of 10: Preview

1. Review the selected fields and filters to ensure the report meets your requirements.

2. Make any necessary adjustments before saving.

Step 10 of 10: Save

1. Provide a name and description for the report.

2. Save the report for future use.