support@valuelinksoftware.com | (888) 587-0805 x.2

How to Unlock a User

The system locks out a user after 5 failed login attempts. The administrator can unlock any user’s account through the admin panel. To unlock a user’s account, follow the steps below: 

  

1. Log on to your ValueLink Appraisal Management System account. 

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2. Click on Admin at the top of the Dashboard. 

ValueLink Home orders AVM Insights Accounts Admin Appraisal (1124) Open Orders 1140 @ Order Trends Created Assigned 0 12AM 4AM Follow Ups 305 Reviewed Active Revisions 172 ED Create New Order • Pending Payment 112 €9 Top Valdors Vendors DEF Appraiser Flagged Orders 90 Order Statistics Rush Orders 81 Active Late o O Cancelled Activities Followup 33 Search BPO (0) Due Today Category Client Vendor Reviewer 0 Past Due Date 845 @ Order Comments Order 648 428 384 Completed SAM IOAM 12PM 18 BPM 1 oPM Test AScope AMC HW Valuations Test - Clarocity Test - ValuTrac AMC ProTeck Test Vendor Test - Clear Capital AMC ABC Appraiser 143 27 22 19 19 18 18 14 109 18 20 19 18 17 16 14 12 Other My Expired Reminders Texas Appraisal Management 13 6AM 2PM 4PM 6PM 80b Acme 10 High Risk Orders A Unread Vendor SMS

 

3. Click on Users & Permissions on the left side menu and select All Users to open the Manage Users screen. 

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4. Search for the user you want to unlock by using the filter options at the top of the screen. 

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5. Click on the Edit icon next to the user that you want to unlock. 

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6. Click on Actions to display the menu and then on Unlock this User. 

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